Get in Touch With Us
Got a question about how we rank casinos, spotted something that needs updating, or just want to flag a problem with a bonus offer? This is where to reach us. Below is what we cover, how to get a message to us, and what happens once it lands in our inbox.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and include a short line on what it's about — a bonus term you found confusing, a state licensing question, or a correction — so we can route it to the right person without back-and-forth.
We don't run a live chat or phone line on this site. If you're looking for a casino's own customer support, that's handled directly by the operator, not by us — check the specific casino's support page for their hours and channels.
What We Can Help With
- Bonus and terms questions — If a welcome offer like a deposit match or free spins package reads unclear to you, tell us which casino and offer, and we'll look into it. Reminder: we always recommend reading a casino's own bonus terms in full before opting in, since wagering requirements, expiry dates and maximum withdrawal caps vary by operator.
- Licensing and eligibility queries — Questions about which states allow real-money online casino play, minimum age requirements, or how a casino's licence works are welcome. We keep our answers general and factual rather than claiming specific licensing status we haven't confirmed.
- Corrections — Editorial ratings, offer details and terms change on the operator's side. If something on this site looks out of date, let us know the page and what's changed.
- Payment method questions — If you're unsure whether a casino accepts a method like ACH transfer, debit card, e-wallet or crypto, or you've hit a processing delay, tell us the details and we'll point you toward what to check.
- Responsible gambling concerns — If you or someone close to you needs support around deposit limits, self-exclusion, or gambling more generally, say so in your message. We'll point you toward state and national resources rather than trying to advise directly.
- Content suggestions — If there's a casino, state regulation, or payment topic you'd like us to cover, we're happy to hear it. For readers outside the standard US-licensed market, our page on Best Non GamStop Casinos 2026 may also be relevant.
What Happens After You Send a Message
Every message is read by a real person on our team — there's no automated reply standing in for an actual response. We aim to get back within a couple of working days, though corrections and general questions sometimes take priority over broader feedback, so response times can vary a little depending on volume.
We won't ask for sensitive financial details like your casino account password or full card number by email, and you should never send those to us or to anyone claiming to represent us. If a message asks for that kind of information, treat it as a red flag rather than a legitimate request.
A Note on What This Site Is (and Isn't)
We're an independent comparison resource covering online casinos available to US players — we're not a casino operator, and we don't process deposits, withdrawals or account verification. Any commission we may earn from featured operators does not affect how they're ranked; our ratings reflect our own research into licensing signals, bonus terms, payment options and player-facing policies. If your question is really about an in-progress deposit, a stuck withdrawal, or identity verification (KYC) on your casino account, that has to go through the casino's own support team, since we don't have access to individual player accounts.
Before You Write In
A few quick checks can save you a round trip:
- If your question concerns a specific offer, note the casino name and the exact bonus (for example, a percentage match or free spins package) so we're looking at the same terms you are.
- If it's about eligibility, mention your state, since availability and minimum age rules for online casino play differ across the US.
- If it's a correction, a link or page name helps us find it fast.
Thanks for taking the time to reach out. Whether it's a correction, a question, or feedback on how we cover the market, we do read it — and we'll get back to you.